Service Level Agreement (SLA)

May 07, 2018

Contact support

Supported contact channels:

via e-mail: office@rumpelcoders.at (recommended)

Business Hours

9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Austria. For all request we usually respond in 24 hours, within the week.

Support for our products includes:

Help with configuring ouroproducts.
Solving problems to make our products running properly.
Answering questions about our products functionality.
Answering sales questions and requests.
Assistance with upgrades.
Support in English and German languages.

Support for our products excludes:

Trainings
Phone support
Solving issues not connected with our products.