Service Level Agreement (SLA)

Contact support

Supported contact channels:

• via e-mail: office@rumpelcoders.at (recommended)

Business Hours

9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Austria. For all request we usually respond in 24 hours, within the week.

Support for our products includes:

• Help with configuring ouroproducts.
• Solving problems to make our products running properly.
• Answering questions about our products functionality.
• Answering sales questions and requests.
• Assistance with upgrades.
• Support in English and German languages.

Support for our products excludes:

• Trainings
• Phone support
• Solving issues not connected with our products.