Service Level Agreement (SLA)

Contact support

Supported contact channels:

  • via e-mail: (recommended)

Business Hours

9:00 am - 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Austria. For all request we usually respond in 24 hours, within the week.

Support for our products includes:

  • Help with configuring ouroproducts.
  • Solving problems to make our products running properly.
  • Answering questions about our products functionality.
  • Answering sales questions and requests.
  • Assistance with upgrades.
  • Support in English and German languages.

Support for our products excludes:

  • Trainings
  • Phone support
  • Solving issues not connected with our products.